At PMRC, we strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, please review our return policy below for guidance:
Eligibility for Returns
Time Frame: Items are eligible for return within 15 days of receipt.
Condition: To qualify, items must be unused, in the same condition as received, and in their original packaging.
Exclusions: Certain items cannot be returned. If you're unsure about your item's eligibility, please contact us for clarification.
Proof of Purchase
A receipt or proof of purchase is required to process your return.
Return Process
Inspection:
Once your return is received, it will be inspected to ensure it meets our return criteria.
Notification:
You will be notified via email about the approval or rejection of your return.
Refunds:
Approved Returns: Refunds will be processed to your original payment method within 7 business days.
Rejected Returns: Items that do not qualify will be returned to you.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same product:
Email us at info@postmortemcosmetics.com or calebpmrc@postmortemcosmetics.com.
Send the item to:
2031 Race Track Rd
Burlington, NC 27215
Shipping Costs
Return Shipping: Customers are responsible for the shipping costs associated with returns.
Non-Refundable Costs: Shipping fees are non-refundable.
For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
Shipping Time
Orders are typically shipped within 7–10 business days via USPS or FedEx. Delivery times may vary depending on your location.
Return Shipping Instructions
Securely pack the item, including a copy of your receipt or proof of purchase.
Label the package with the return address provided above.
Contact Us
For any questions or concerns regarding returns, feel free to contact us at:
Email: info@postmortemcosmetics.com or calebpmrc@postmortemcosmetics.com
